Privacy Policy

This Privacy Policy explains how Delbazi ("we", "us") collects, uses, and protects your information when you use our platform, which connects people relocating to Dubai ("movers") with verified Dubai residents ("Locals").

By using Delbazi, you agree to the practices described here. If you do not agree, please do not use the platform.

We collect only what we need to run the service:

We use your information to create and secure your account, match movers with suitable Locals, enable bookings, payments, and messaging, send you notifications about your activity, provide support, and keep the platform safe and working as intended.

We do not use your information to make automated decisions that have legal or similarly significant effects on you without human involvement.

We share information only as needed to operate the service. This includes our payment provider (to process payments securely), Google (if you choose to sign in with Google), and infrastructure providers that host the platform. Locals and movers also see the profile details and messages you choose to share with them.

A Local chooses whether their profile has a public link. Until they do, only a signed-in user can see the profile in the app. With the public link on, anyone with the link can read the profile with no account, and anyone who gets the link can send it on. The page shows the Local’s first name and the first letter of their surname, photo, profile texts, areas, languages, packages, prices and verified reviews. It never shows a phone number or an email address. A link preview can show the profile photo. After the Local turns the public link off, a preview that LinkedIn or WhatsApp made can stay for some days. A Local can also choose to be found, so search engines can index the page and the Local shows in the public directory and under the blog guides. That choice is possible only when the public link is on. A mover’s profile is not public. A review that a mover writes is public, with the mover’s first name and the first letter of their surname.

We tell a Local how many movers created an account after a visit to their profile, and how many of them booked. We do not tell the Local who those movers are; a Local learns a mover’s name only through a booking or a message.

We store a small amount of data in your browser (including sign-in tokens) so that you stay logged in and the platform works smoothly. This is essential to using an authenticated account. You can clear this data through your browser at any time, though doing so will sign you out.

If your first visit is to a Local’s profile or booking link, we also keep a note of that Local in your browser for up to 30 days, so that a new account can be linked to them. It holds no personal data about you.

We keep your information for as long as your account is active and as needed to provide the service. If you delete your account, we remove your personal data, except where we are required to keep certain records (for example, for legal, accounting, or fraud-prevention reasons).

We protect your account with industry-standard measures, including hashed passwords and encrypted connections. No system is perfectly secure, so we also ask that you keep your login credentials private and let us know promptly if you suspect any unauthorised access.

You can view and update most of your information directly from your dashboard. You can deactivate or permanently delete your account, and you can ask us to access, correct, or delete personal data we hold about you. To make a request, contact us using the details below.

Delbazi is intended for adults. It is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, please contact us and we will remove it.

We may update this Privacy Policy from time to time. When we do, we’ll revise the date below. Continued use of Delbazi after changes take effect means you accept the updated policy.

Questions about your privacy or this policy? Email us at admin@delbazi.com or reach out through the Contact page.